Fixtronic Terms & Conditions

Last updated 3rd May 2019

(Subject to change without notice)

(Section A)

This Agreement shall commence from the date we receive your Equipment and shall continue until we have repaired or otherwise returned your Equipment (“Services”), whichever is sooner, and received any payment due from you.
We shall make all reasonable efforts to repair your Equipment subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty.

(Section B)

We shall notify you when the equipment has been repaired and has been posted out or is available for collection. If you do not collect the equipment within 28 days the equipment will be stored for a maximum of 3 months and may incur storage charges, after this secondary period the equipment may be disposed of and any monetary gains used to pay for any outstanding dues or charges.

(Section C)

If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you, we will notify you immediately.

(Section D)

Our out of warranty/chargeable repairs or items supplied/sold by us are guaranteed for 28 days from the date the Equipment is collected or sent out to you. If the same fault should re-occur within that time frame we will repair it free of charge. If the Equipment develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply. Equipment/replacement parts must show no signs of wear or further damage. All warranty repairs are subject to manufacturers warranty dates.

(Section E)

We shall perform the Services using all reasonable care and skill.
Any time estimate for completion of the Service which may be given to you is an estimate only and does not form any obligation under the terms of this Agreement.

(Section F)

The cost of repair may not fall within our standard charges where the Equipment is not generally supported by us we will provide you with an estimate of the cost of repair and we will not repair the Equipment until we have received your acceptance of that estimate.

(Section G)

If we are unable to repair your Equipment, no fault is found or you do not accept our estimate, we will return your Equipment to you unrepaired and we reserve the right to charge you an inspection fee in accordance with our standard charges. Most normal situations will only require return postage to be paid with an inspection fee.
We may keep your Equipment until all charges payable have been paid. [We may also charge an additional fee for storage of your Equipment]

(Section H)

In no event will we be liable for any damage to the equipment, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if we have been advised of the possibility of damages or loss to persons or property. Our liability of any kind with respect to the services, including any negligence on our part, shall be limited to the contract price for the services.

(Section I)

We ask for your name and address and the other details so that we can notify you when your Equipment has been repaired. We will not give out your information to any 3rd party.

(Section J)

We may require your password in order to repair and test the functionality of your device both before and after repair. If you cannot or don’t want to disclose the details, then your device will be booked in as untested, any other faults with the device will not be covered under the 28 day warranty and will be quoted separately for repair.

(Section K)

In the unlikely event that you are not satisfied with a repair or have found a defect then you must stop using the equipment and contact us immediately with details about your issue so we can rectify the problem. If we have carried out a repair and it has been opened by a 3rd party other than ourselves or any further damage has occurred since we repaired it then any warranty or refund will be void. The Equipment must be returned to us within 28 days of repair.

(Section L)

In some cases after repair your equipment may have a security seal or contain a water damage indicator, If either of these seals are broken or activated, then any warranty that was given on the repair will be void.

(Section M)

All items that are sold or repaired by Fixtronic carry a 28 day warranty. Warranty excludes but are not limited to, liquid damage, force damage, damage due to misuse, wear and tear, user inflicted damage, software including malware, spyware, ransomeware, virus infections, operating system updates & drivers.

(Section N)

Items that are checked in to our workshop that we are unable to power on initially or check will be booked in as DOA (Dead On Arrival) This also means any other faults that occur or are found while being assessed/repaired will not be part of the initial quotation and we will notify you about this during repair /assessment if we are aware of it, Items that contain password that we are not given or that have not been removed will come in and leave as untested, therefore any faults found will be assessed as a new repair.

(Section O)

By leaving your equipment with Fixtronic Scotland, you are giving authorisation for us to examine and provide a quotation for repair. If the item can be repaired for £60.00 or less we may proceed with the repair as long as it is cost effective and depending on the value of the item. If the repair cost exceeds £60.00 a quotation will be provided prior to work being carried out unless a price has already been agreed upon.

(Section P)

There is a minimum £20.00 assessment charge on all items. Any equipment left uncollected for longer than 3 months from date of receipt automatically becomes the property of Fixtronic Scotland.